Frequently Asked Questions

Getting Started

Order247 is an Australian based business, operating out of Brisbane.

Order247 was the brain child of developers at Advantech Software , having noticed the lack of being able to order online for the every day items, the weekly family fish and chip order, thai, indian etc. Having friends who owned takeaway restaurants, cafes and the like, we realised that the average restaurant does not have the ability to be online or the know how to be online.

The rest is history and Order247 is here! Ordering online made easy.
Order247 is an online ordering system for any business that can take orders. Customers can use their browser and soon to come mobile browsers and apps to make their online orders. The Order247 businesses receive your order in real time and can verify your order quickly and easily using the Order247 technology provided.
Anyone can use Order247. It is open to the general public. It's free to register.

Searching

We are continuing to expand Order247. If there are no businesses showing in your postcode, Suggest a Business to us so we can make Order247 bigger and better for you and users in your area.
If you enter a postcode in the search, we try to find any other businesses that are in the surrounding areas close to your postcode.

Customers and Accounts

It doesn't cost anything to register with Order247. There are no extra fees charged by the businesses to use this service either.
Surely can! You can fill a shopping cart without registering. However, you must be registered to proceed to the checkout.
No problem.

Use the Forgot Password link. You can enter your email address or mobile number that you initially registered with to reset your password.
If you are receiving an error during the registration with Order247, please email us: Order247 Support 24/7 or call on (07) 3051 5850 during business hours.
Definitely! All your previous orders are available in the customer account area. Simply signin to your account and view your orders. You can also see any future orders.
Certainly can!

After you login, go to My Account and select View Orders from the left hand menu. Find the order you are after and view it using the Magnifier icon View order. This will preview the order for you. Click the Print Order Details link.
After you login, go to My Acount and select View Orders. Find the order you want to reorder and you can click on the Reorder symbol Reorder.

Hopefully this will NEVER happen, but sometimes things may go wrong.

Please contact Order247 and we will look to rectify the issue for you as quickly as possible. Use our Enquiry Form or call on (07) 3051 5851.
If there was a problem with submitting your order, using the Order247 online or mobile app, please contact Order247. Use our Enquiry Form or call on (07) 3051 5851.

Testimonials aren't far away! By all means, let us know how it went and we'll be sure to pass on the valuable comments to the Order247 Business you purchased from.

Review what you ordered with Order247 by logging into your Account and previous the order you placed. If this differs to what the restaurant gave you, please let us know and we will find out why you received a different order.

Order247 Credit

You can purchase Order247 Credit on the Order247 Website or within our mobile apps.

Look for the top-up buttons and Order247 Credit messages on the screen.
You can use Order247 Credit for ANY store that is listed with Order247 Credit.

Provided the store you are ordering from accepts Credit Card or Order247 Credit, you can use this facility to order from their business.
Your Order247 credit is valid for 12 months from Purchase. So gives you plenty of time to use your credit.

Order247 will notify you 1 calendar month before your credit is due to expire.
Simple answer - YES.

We will give a refund for your credit, provided it is more than $3 available that you are in credit for.

Refunds

Definitely. Please read the policy here.
Once you have received your food from the Order247 business, if there is a problem, you should contact that business directly. They may offer you a refund or store credit for next time.

If you feel that the response you received from this business was not satisfactory, please contact Order247 and we will try to resolve the issue for you. Use our Enquiry Form or call on (07) 3051 5851.
Hopefully this will NEVER happen, but sometimes things may go wrong.

Please contact Order247 and we will look to rectify the issue for you as quickly as possible. Use our Enquiry Form or call on (07) 3051 5851.

Vouchers/Discounts

This feature will become available soon. Vouchers and discounts are often a value add service directly from the business you are ordering from.

Contact Order247

Use our Enquiry Form or call on (07) 3051 5851.

Payment Methods

VISA    St. George Bank

Safe & Secure

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About Order247

Having grown up in fast food with my family's businesses, I saw the need to make ordering takeaway easier, quicker and better! Not to mention taking the burden away from the shop owner who has someone manning the phones every Friday and Saturday night and who may or may not get your order 100% correct. Order247 allows businesses to run freely, consumers to order at their own convenience and knowing that their order has been recorded correctly.

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